Frequently Asked Questions
Got a question?
Everything you need to know about reserving the property, scheduling curated experiences, and preparing for your arrival at Casa Azul.
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Is smoking permitted on the property?
Casa Azul is smoke- and vape-free throughout all guestrooms and indoor spaces. For guests who wish to smoke, we have a designated outdoor smoking lounge area.
A little vice is perfectly fine. We just like it in the right place.
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Is Casa Azul accesible for wheelchairs?
Casa Azul offers an ADA-accessible guestroom and accessible areas throughout portions of the property. Because Casa Azul is an existing multi-level property, not all areas or guestrooms are wheelchair accessible.
If you have specific accessibility needs, please contact us before booking so our Casa Host can help determine the best accommodations for your stay.
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Is there an age requirement?
Casa Azul is an Adults Only property. Guests must be at least 21 years of age or older to stay with us.
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What are the check in and out procedures?
Check-in begins at 4:00 PM and check-out is by 11:00 AM.
Prior to arrival, your Casa Host will be in touch with everything you need for a seamless arrival, including access instructions and any final details for your stay.
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What is the policy on an early check-in or a late check-out?
When available, we’re happy to offer up to one complimentary hour for early check-in or late check-out. Additional time may be available at $100 per hour for group bookings and $20 for individual bookings, both subject to availability.
Because this depends on the reservations immediately before and after your stay, we’ll confirm availability closer to arrival or departure.
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What is the maximum room occupancy?
Each Casa Azul guestroom accommodates a maximum of two guests.
Our Private Hotel Buyout currently accommodates up to 12 overnight guests across six guestrooms.
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What is the Cancelation Policy?
Cancellation and modification policies vary by reservation type, booking channel and rate plan. Please review the cancellation terms displayed at the time of booking and included in your reservation confirmation.
Reservations made through a third-party platform are also subject to that platform’s applicable cancellation terms.
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What Payment options are accepted?
We accept major credit and debit cards through our secure booking and payment systems. Available payment methods will be displayed at the time of booking.
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Is there parking at the hotel?
We have limited parking at first comes first served. Uber if pretty fast an reliable on the island and Casa
Azul is centrally located to most attractions. We do not recommend you rent a car when visiting if you intend on staying in the metro area. If you do plan on exploring other parts of the island you we advice to take a look at our curated tours before you choose to rent a car.
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Is there daily housekeeping?
Rooms may be refreshed during your stay only upon request.
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Do you rent the entire property?
Absolutely. In fact, it’s one of our favorite ways to experience Casa Azul.
Our Private Hotel Buyout gives your group exclusive use of the hotel’s guestrooms and shared guest spaces for up to 12 overnight guests, along with our Signature Breakfast and personalized Casa Host service.
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Do you allow photo/or film shoots?
Yes. Casa Azul is available for select editorial, fashion, commercial, photography and film productions by prior arrangement.
Please contact us with your proposed dates, production details, crew size and intended use so we can prepare a custom proposal.
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Do you offer media/influencer discounts?
We love creative people, but we do not offer complimentary or discounted stays in exchange for social media coverage as a standard policy.
For legitimate editorial, press or brand collaboration inquiries, please contact us directly. Collaborations are considered individually and subject to availability.
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Is Breakfast Included?
Our Casa Azul Signature Breakfast is included with Private Hotel Buyouts.
For Individual Boutique Stays, Signature Breakfast is available for $39 per person or $75 per couple.
Choose from our Omelette Basquaise, Fromage or Duxelles, accompanied by bacon, fresh fruit, an artisan bread basket with butter and preserves, coffee and juice.
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Are you LGBTQ+ friendly?
Absolutely. We are a LGBTQ+ friendly establishment, gay owned and operated.
Casa Azul was created as a house for Originals. We welcome guests of every background, identity and orientation and believe everyone deserves to feel comfortable being exactly who they are.
Come as you are.
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Do the rooms have a mini-bar/fridge?
Every guestroom has its own in-room refrigerator.
If you’d like something special waiting for you when you arrive, visit Plan Your Stay or ask your Casa Host about pre-arrival provisions, bubbles and other little indulgences.
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Do you offer beach chairs or towels?
We provide beach towels for our guests, but do not currently provide beach chairs. With the beach only a few minutes away, your Casa Host can also help with recommendations for your beach day.
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Do the rooms have a safe?
Our guestrooms do not currently have individual in-room safes.
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Do the rooms have A/C?
Yes. Every guestroom features individually controlled air conditioning, so you can keep things exactly as cool as you like.
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Do your rates include all fees and taxes?
Rates displayed before checkout may not include all applicable taxes and fees. Your complete price, including applicable taxes and charges, will be clearly displayed before your reservation is confirmed.
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Do you offer Airport Pick-ups?
Yes. Your Casa Host can arrange private airport transportation for your arrival and departure upon request.
Advance arrangements are recommended and additional charges apply. Otherwise we are 8 mins from the airport so UBER is just fine as well.
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Do you accommodate big groups or events/weddings?
Yes. Casa Azul was made for bringing your favorite people together.
Our Private Hotel Buyout accommodates up to 12 overnight guests, while celebrations and private events can accommodate up to 50 guests standing or 20 guests seated, indoors and outdoors.
We welcome birthdays, bachelorette celebrations, intimate weddings, rehearsal dinners, company and wellness retreats, fashion events and other private gatherings. Wedding and event planning is available through Casa Azul.
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Do the rooms have TVs?
Yes. Every guestroom has a Smart TV with streaming capabilities.
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Are there laundry facilities?
Our laundry facilities are reserved for Casa Azul staff and are not available for guest use. Wash & fold service is available for an additional fee. Ask your Casa Host for assistance.
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Is there an elevator?
No. Casa Azul does not have an elevator.
Because some guestrooms and areas require the use of stairs, guests with mobility concerns should contact us before booking so we can recommend the most appropriate accommodations.
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What is the weather like in San Juan, Puerto Rico?
San Juan enjoys warm tropical weather throughout the year, with plenty of sunshine and the occasional Caribbean shower.
Temperatures generally remain warm year-round, so pack light, bring your swimsuit and leave plenty of room for doing absolutely nothing by the pool.
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How far is the beach?
Very close.
Último Trolley/Hobbie Beach is approximately a 3–4 minute walk, while Ocean Park Beach is approximately 5–7 minutes away on foot.
Beach morning, Casa Azul afternoon. We highly recommend both.
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Do you have a bar/restaurant?
Casa Azul isn’t a traditional restaurant hotel—and we like it that way.
Guests can enjoy cocktails, wine, coffee and light bites at The Nook, along with our Signature Breakfast and a collection of private dining and culinary experiences available by arrangement.
Explore Signature Experiences or ask your Casa Host what we’re cooking up during your stay.
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Are there restaurants or bars within walking distance?
Absolutely. Casa Azul sits on Calle Loíza, one of San Juan’s most dynamic neighborhoods for restaurants, cafés, cocktails and nightlife, with plenty to explore within walking distance.
Your Casa Host will also be happy to share recommendations and help with reservations.
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When is High Travel Season in Puerto Rico?
Puerto Rico’s busiest travel period generally runs during the winter months, particularly from December through April, with especially high demand around Christmas, New Year’s and holiday weekends.
Casa Azul has limited inventory, so we recommend reserving well in advance for popular dates.
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Can I book an individual room, or do I have to reserve the entire hotel?
Both. Casa Azul was designed to be enjoyed in more than one way.
Our Private Hotel Buyout gives groups of up to 12 guests exclusive use of our six guestrooms and shared guest spaces. On select dates when the hotel has not been reserved in its entirety, Individual Boutique Stays are also available.
Choose your room—or take the whole house.
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Is Casa Azul an adults-only hotel?
Yes. Casa Azul is an adults-only hotel for guests 21 and over.
We created Casa Azul as a place for grown-up escapes, great food, cocktails, conversation and a little mischief.
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Are the common areas private during my stay?
If you reserve our Private Hotel Buyout, Casa Azul’s shared guest spaces are exclusively for you and your group.
During Individual Boutique Stays, common areas including the pool, courtyards, The Salon, Piano Lounge and The Nook are shared among registered Casa Azul guests.
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Can I bring outside food or beverages?
Outside food and beverages are not permitted at Casa Azul.
Our Casa Host can help arrange pre-arrival provisions, cocktails, wine, dining and other food and beverage requests for your stay.
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Can guests use the kitchen?
Our House Kitchen is reserved exclusively for Casa Azul staff and is not available for guest use.
Don’t worry—we’d much rather do the cooking anyway.
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Can I invite visitors who are not staying at Casa Azul?
Casa Azul’s guestrooms, pool and shared guest spaces are reserved for registered guests. Outside visitors must be arranged and approved in advance by Casa Azul.
Planning a dinner, celebration or gathering? Speak with your Casa Host and we’ll help you arrange it properly.
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Can I arrange private dining, celebrations or wellness experiences during my stay?
Absolutely. Private dining, cocktails, celebrations, massage and wellness, and personalized Casa Azul experiences can all be arranged during your stay.
Explore our Signature Experiences, Wellness, Celebrations and Plan Your Stay pages—or simply tell your Casa Host what you have in mind.
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Do experiences need to be reserved in advance?
Yes. Our experiences are personally arranged and are subject to availability, so advance reservations are strongly recommended.
Some experiences require additional planning, outside professionals or advance purchasing, so the earlier you tell us what you have in mind, the better.
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What is the Resort Fee and what does it include?
Casa Azul has a daily Resort Fee based on how you choose to stay with us:
Private Hotel Buyout — $250 per day
Individual Boutique Stay — $40 per room, per day
The Resort Fee supports the personalized services and amenities that make Casa Azul a little different, including pre-arrival planning, dedicated Casa Host support, daily housekeeping, and access to our shared guest spaces and amenities.
Applicable taxes are additional and will be clearly displayed before your reservation is confirmed.
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What are the pool and quiet hours?
Our pool and outdoor areas are available until 10:00 PM.
After that, we ask guests to keep things comfortably quiet out of consideration for our neighbors and others at the house.
The party doesn’t necessarily have to end. It may just need to move inside.
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Is the pool private?
During a Private Hotel Buyout, the saltwater pool and courtyard are exclusively for your group.
During Individual Boutique Stays, the pool is shared exclusively among registered Casa Azul guests.
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Who is my Casa Host?
Your Casa Host is your point of contact before and during your stay, helping with everything from arrival planning and reservations to dining, experiences, transportation, celebrations and special requests.
Think of your Casa Host as the person who helps make Casa Azul feel like yours.


