Terms & Conditions
House Rules & Policies
By making a reservation at Casa Azul Boutique Hotel (“Casa Azul,” “we,” “us,” or the “Property”), the guest acknowledges and agrees to the following Terms & Conditions, together with the rate, payment, cancellation, arrival/departure, and other policies applicable to the reservation.
Rates, Taxes & Charges All rates are quoted in U.S. dollars and are subject to applicable taxes and any fees or charges disclosed during the booking process. Rates, inclusions, restrictions, and promotional terms may vary by reservation and rate plan. Guests are responsible for all charges incurred in connection with their reservation and stay.
Adults-Only Property Casa Azul is an adults-only property. All overnight guests must be 21 years of age or older. Children and persons under 21 are not permitted as overnight guests. Valid government-issued photo identification or a valid passport may be required at check-in.
Registered Guests, Identification & Occupancy All overnight guests must be registered with Casa Azul. The reservation holder and all accompanying overnight guests must provide their first and last names. Casa Azul may require valid government-issued photo identification or a valid passport at check-in. Maximum occupancy limits must be observed. Guests may not transfer, resell, or otherwise provide their reservation or guestroom to another person without prior authorization from Casa Azul. Access to the Property and its amenities is limited to registered guests and other persons expressly authorized by Casa Azul.
To protect guest privacy and security, Casa Azul will not disclose a guest’s room number or confirm a guest’s presence at the Property to unauthorized persons, except where disclosure is required or permitted by law.
Guestrooms & Shared Spaces Guests booking an individual guestroom receive private use of their reserved guestroom and ensuite bathroom and shared use of designated common areas and amenities with other registered guests. An individual-room reservation does not provide exclusive use of the Property. Exclusive use is available only under an applicable full-property buyout arrangement.
Accessibility & Special Needs Casa Azul offers an accessible guestroom and welcomes requests regarding accessibility or other special needs. Guests are encouraged to contact us in advance so that we can confirm available accommodations and appropriately prepare for their stay. Specific accessibility features should be confirmed with Casa Azul prior to booking when required.
Smoking & Vaping Smoking and vaping are prohibited in guestrooms and throughout all areas designated as non-smoking. Smoking is permitted only in the specifically designated smoking area. A $250 cleaning/remediation charge may be assessed for violations, in addition to the cost of repairing any resulting damage.
Pets & Animals Pets are not permitted. This policy does not limit any rights concerning service animals that Casa Azul is legally required to accommodate.
Guest Conduct & Quiet Hours Guests are expected to behave respectfully toward other guests, staff, neighbors, and the Property. Excessive noise, harassment, threatening or abusive conduct, illegal activity, dangerous behavior, or conduct that materially interferes with the safety, privacy, or experience of others is prohibited.
Quiet hours are from 10:00 PM to 8:00 AM. During quiet hours, guests must keep music, conversations, televisions, and other noise at levels that do not disturb other guests or neighboring properties.
Casa Azul reserves the right to require a guest to leave the Property when reasonably necessary to protect guests, staff, the Property, or others, subject to applicable law.
Property Damage & Additional Charges Guests are responsible for damage, loss, excessive cleaning, or missing property attributable to themselves or members of their party beyond ordinary wear and tear. Where permitted, Casa Azul may charge the payment method on file for documented amounts reasonably necessary to repair or replace damaged or missing property or address extraordinary cleaning. Guests should promptly report any pre-existing damage or maintenance concerns discovered in their guestroom so they can be documented and addressed.
Personal Belongings Guests are responsible for securing their personal belongings. To the extent permitted by applicable law, Casa Azul is not responsible for loss, theft, or damage to personal property except where liability cannot legally be excluded or limited.
Luggage Storage Luggage storage may be available on the day of arrival and/or departure, subject to availability and operational hours. Items accepted for storage remain the responsibility of the guest and must be collected within the time agreed upon with Casa Azul.
Pool & Common Areas The pool is available daily from 8:00 AM to 6:00 PM. There is no lifeguard on duty. Diving, glassware, and unsafe or disruptive behavior are prohibited in the pool area. Guests must follow all posted pool and safety rules.
The pool and common areas are intended for the enjoyment of registered guests and approved event attendees. Guests must respect the privacy and enjoyment of others. The Property’s 10:00 PM–8:00 AM quiet hours apply to all common areas. Use of recreational facilities is at the guest’s own risk to the extent permitted by applicable law.
Visitors, Events & Gatherings Individual-room reservations do not include visitor privileges. Only registered guests associated with the reservation may use guestrooms, the pool, and Casa Azul’s common areas and amenities. Outside visitors may enter the Property only with prior authorization from Casa Azul and may not use Property amenities unless expressly approved.
Events, parties, gatherings, receptions, celebrations, or other organized functions are not permitted with individual-room reservations. For full-property buyouts, events and gatherings may be arranged only when planned, approved, and contracted directly through Casa Azul. The number of permitted attendees will be determined by the specific event agreement. Additional attendees authorized for an event are permitted on the Property only during the approved event and do not become overnight or otherwise registered hotel guests. Casa Azul provides and coordinates its events, food and beverage, entertainment, décor, experiences, and related services in-house or through providers selected and arranged by Casa Azul. Outside vendors are not permitted unless expressly authorized by Casa Azul in writing.
Decorations & Alterations Guests may not decorate, attach, hang, tape, nail, glue, affix, install, rearrange, or otherwise alter guestrooms or common areas without prior authorization. Decorations, room enhancements, celebrations, floral arrangements, event installations, and similar requests must be arranged through Casa Azul.
Parking & Transportation Casa Azul does not provide on-site guest parking, and guests are strongly encouraged not to bring a vehicle. Rideshare, taxi, private transportation, and transportation arranged through Casa Azul are generally the most convenient ways to explore San Juan. The area at the front of the Property is reserved primarily for guest arrival, departure, and passenger drop-off/pickup and should not be considered guest parking. Individual-room reservations do not include parking. For full-property buyouts, guests for whom a vehicle is absolutely necessary should contact Casa Azul before arrival. Any accommodation for a vehicle is extremely limited, subject to prior approval and availability, and should not be assumed as part of the reservation. Casa Azul can also assist in arranging appropriate transportation.
Food, Beverage & Additional Services Outside food and beverages are not permitted on the Property. Casa Azul provides its own food and beverage service, and guestrooms do not include cooking facilities. In-room mini-refrigerators are provided for guest convenience but are not intended as food-preparation facilities.
Food and beverage service, private dining, cocktails, celebrations, experiences, laundry, transportation, entertainment, events, and other optional services carry additional charges and must be arranged directly through Casa Azul. Outside catering, bartending, food delivery for events, or other outside food-and-beverage service is not permitted unless expressly authorized by Casa Azul.
Photography, Filming & Commercial Content Personal photography and video for non-commercial use are welcome provided they do not interfere with other guests, staff, or Property operations.
Professional or commercial photography, videography, productions, advertising, fashion or model shoots, music videos, monetized content productions, or similar activities require prior written authorization from Casa Azul. Professional equipment, lighting, tripods, staging, or other production equipment may not be used without prior approval.
Booking a guestroom does not constitute permission to use Casa Azul as a commercial production location. Commercial productions and professional shoots must be specifically arranged and approved through Casa Azul and may require a full-property buyout or separate agreement.
Issues During Your Stay Guests should promptly notify Casa Azul of any problem with their accommodation or stay so that we have a reasonable opportunity to investigate and address the issue. Nothing in these Terms & Conditions limits rights or remedies that cannot legally be waived.
Liability Guests are responsible for exercising reasonable care while on the Property. To the fullest extent permitted by applicable law, Casa Azul shall not be liable for losses or damages arising from circumstances outside its reasonable control or from a guest’s own acts, omissions, negligence, or violation of Property rules. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Force Majeure Casa Azul shall not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including severe weather, natural disasters, government actions, utility or infrastructure interruptions, civil emergencies, labor disruptions, or other force majeure events. Any remedies available in such circumstances will be determined by applicable law and the terms of the reservation.
Third-Party Services Services provided by independent third parties—including transportation, tours, entertainment, or other outside providers arranged or approved by Casa Azul—may be subject to the provider’s own terms and conditions. Casa Azul is not responsible for the acts or omissions of independent third-party providers except as required by law.
Waiver & Severability Failure by Casa Azul to enforce any provision of these Terms does not constitute a waiver of that provision or any other right. If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Changes to Terms Policies may be updated from time to time. The terms applicable to a reservation are those presented or incorporated into the reservation at the time of booking, except where changes are required by law or agreed to by the guest.
